FAQ About Forex Signals
Everything you need to know
Can I update my personal information?
If you wish to update your email address, please send an email to compliance.@skymartcoin.com from your registered email address. If you wish to update your residential address, please send an email to compliance@skymartcoin.com from your registered email address and upload the POR (not older than 6 months) confirming that address in the Members Area.
Can I open an account by providing a different identification document instead of my passport?
Yes, you can. It is preferable, however, to use the same personal details as for your other trading account(s). You can register for an additional account in the Members Area with 1 click. Kindly note that the maximum number of accounts allowed per client is 8.
Do I need to provide my proof of residency?
Yes, you do. In order to start trading and to be able to make withdrawals from your account, your account has to be validated, therefore you must provide a recent utility bill (e.g. electricity, gas, water, phone, oil, Internet and/or cable TV connection) or bank account statement not older than 6 months, and confirming your registered address.
Do I need to upload my documents again if I open a new trading account and my first account was already validated?
INo, your new account will be validated automatically, as long as you will use the same personal /contact details as for your previous account.
Why do I need to submit my documents for account validation?
IAs a regulated company, we operate in accordance with our internal procedures which are designed to comply with all legislative and regulatory requirements. These procedures involve the collection of adequate documentation from our clients with regards to KYC (Know Your Client), including the collection of a valid ID card and a recent (within 6 months) utility bill or bank account statement that confirms the address the client has registered with.
What supporting documents do I need to provide if I want to be your client?
IA color copy of valid passport or other official identification document issued by authorities (e.g. driver's license, identity card, etc). The identification document must contain the client's full name, an issue or expiry date, the client's place and date of birth or tax identification number and the client's signature. A recent utility bill (e.g. electricity, gas, water, phone, oil, Internet and/or cable TV connections), or bank statement dated within the last 6 months confirming your registered address.
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